# You can't buy Crabwise or the purchase doesn't finish

- Product: Crabwise
- Category: Troubleshooting
- Type: Troubleshooting
- Updated: 2026-10-30
- URL: https://soji.dev/en/crabwise/support/troubleshooting/purchase-failed/

This article explains what to do if you can't buy Crabwise or start the trial from the purchase sheet. The message that appears points to the cause.

| Message | Cause and what to do |
| --- | --- |
| Purchase unavailable | Crabwise couldn't get the purchase information. Click :ui[Try Again]. |
| Purchases are currently not allowed on this device. | Purchases are restricted on this Mac. Check the limits in :ui[System Settings] > :ui[Screen Time] > :ui[Content & Privacy]. |
| The purchase is pending approval. | Approval is needed, for example through Family Sharing. Ask the approver to confirm. |
| The App Store could not verify this purchase. | The App Store couldn't verify the purchase. Restore your purchase. |

:::option{title="Connect to the internet and try again"}
Purchase information comes from the App Store. Check that you're online, then click :ui[Try Again] in the purchase sheet.
:::

:::option{title="Check the Apple Account you use to buy"}
Check that your Mac is signed in with the Apple Account you use to buy. If you aren't signed in, you can't buy or restore.
:::

:::option{title="Restore your purchase"}
If you bought Crabwise but it doesn't show as purchased, follow [Restore your purchase](https://soji.dev/en/crabwise/support/purchase/restore-purchases.md).
:::

:::option{title="Check the date and time"}
If you see "The system date and time is incorrect.", see [\"The system date and time is incorrect.\" appears](https://soji.dev/en/crabwise/support/troubleshooting/date-incorrect.md).
:::

If you cancel a purchase, no message appears.

If it still doesn't work, include the full message and when you tried to buy when you contact us.