You can't buy Crabwise or the purchase doesn't finish

Updated: October 30, 2026

This article explains what to do if you can’t buy Crabwise or start the trial from the purchase sheet. The message that appears points to the cause.

Message	Cause and what to do
Purchase unavailable	Crabwise couldn’t get the purchase information. Click Try Again.
Purchases are currently not allowed on this device.	Purchases are restricted on this Mac. Check the limits in System Settings > Screen Time > Content & Privacy.
The purchase is pending approval.	Approval is needed, for example through Family Sharing. Ask the approver to confirm.
The App Store could not verify this purchase.	The App Store couldn’t verify the purchase. Restore your purchase.

Option 1

Purchase information comes from the App Store. Check that you’re online, then click Try Again in the purchase sheet.

Option 2

Check that your Mac is signed in with the Apple Account you use to buy. If you aren’t signed in, you can’t buy or restore.

Option 3

If you bought Crabwise but it doesn’t show as purchased, follow Restore your purchase.

Option 4

If you see “The system date and time is incorrect.”, see “The system date and time is incorrect.” appears.

If you cancel a purchase, no message appears.

If it still doesn’t work, include the full message and when you tried to buy when you contact us.

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