You can't take a screenshot

This article explains what to do if taking a screenshot shows “Crabwise isn’t allowed to record the screen.” or “The screenshot couldn’t be taken.” Often the cause is the macOS screen recording permission.

Option 1

Allow screen recording

In the alert, click Open System Settings. Under Privacy & Security > Screen & System Audio Recording in System Settings, turn on Crabwise. If you’re asked to quit and reopen Crabwise, do so. Then take the screenshot again.

Option 2

Open the library to add to

If you see “No library is open.”, click Open Library… and open the library you want to add to. Then take the screenshot again.

Option 3

Check your trial or purchase

If the trial has ended, a purchase sheet opens after you try to capture. For how to buy, see How the 30-day trial and purchase work.

Option 4

Restart Crabwise

Restart Crabwise. If you see “Try taking the screenshot again.”, take it once more.

If it still doesn’t work, include the full message and your macOS version when you contact us.